The Refunds page will show you the refund percentage of each of your products alerting you if the item might be at a risk of suspension due to a high refund percentage.
Amazon usually measures this percentage in comparison to other similar products in the same category and makes the decision if your item has a higher than normal refunds ratio, at this point the item becomes at risk of suspension.
- Market Place: The Marketplace where the item is sold at.
- Product: Picture of the item.
- 30 Days Sales: Number of sales for the past 30 days.
- Refunds: Adjusted number of refunds in the past 60 days.
- Comments: The comments customer wrote when they issued the refund.
- Unread Comments: The number of comments you have not marked as read.
- Critical: The refund ratio where the product might be at risk of suspension.
The system alerts you when any of your items became critical and it does that by calculating the refund types Defective and Not As Described and how often they happen.