Customer Returns and Refunds
![Amazon FBA App Features](/static/7fb1105725ca443d1c32e6f3fa119797/f66a5/featuresbg.jpg)
![Actions for Split Testing](/static/3bf8b25f945a6c51395732cac3886917/3c20e/azszero-refunds1-01.png)
![Amazon Refunds](/static/7304ff1003f22724eb2813dcab534a5e/1453c/azszero-refunds2-01.png)
- The system keeps track of the refund rate on each item, when the rate becomes high for a possible suspension, you will get notified to see what actions needed to be taken to avoid any suspension.
- each item return has multiple reasons, but azszero is smart enough to see the main reason that could lead to a possible suspension.
- Each item that has returns will show how many customers wrote the return reason, you can refer to that to understand what went wrong.